What is delivered, and by whom
Voucher delivery
When a customer completes an eligible purchase, bartizan delivers a storefront-specific digital voucher to the email address or account used at checkout. Voucher delivery is normally immediate, and always within the timeframe stated at checkout.
Goods and services delivery
The participating storefront is solely responsible for delivering the goods or performing the services the voucher was purchased for, including any shipping, scheduling, collection, or in-store redemption arrangements. Delivery timeframes, methods, and any shipping costs are set by the participating storefront and shown at checkout or in the storefront's own terms.
If delivery does not happen
Voucher not received
If a purchased voucher is not received within the stated timeframe, contact bartizan and we will investigate against the platform record.
Goods or services not received
If the participating storefront does not deliver the goods or perform the services the voucher was redeemed for, this may be eligible for review under the Money-Back Guarantee or the Refund Policy.
Summary
bartizan delivers the voucher. The participating storefront delivers the goods or services. This division of responsibility applies to every purchase made through the platform.