When you purchase a bartizan voucher, you buy a right to redeem it with an identified participating storefront. If that storefront does not deliver what the voucher promised, bartizan can refund you directly to your original payment method — you do not need to resolve it with the storefront first.
Scope of coverage
What is covered
- Total non-delivery of goods or services.
- Items not performed or delivered as described.
- Platform records showing the stated value was under-delivered.
What is not covered
- Change of mind after the separate 30-day unredeemed-voucher window closes — governed by our Refund Policy.
- Disagreement over the subjective quality of correctly delivered items.
- Failure by the buyer to follow reasonable storefront fulfilment instructions or prerequisites.
- Purchases made outside the platform, or paid directly to a storefront.
- Fraudulent use of the platform or of a payment method.
Deadlines and status
Time limit
Requests must be filed within 30 days of the transaction date, or 30 days after the voucher expires — whichever is later.
Fulfilment
Once a storefront records a voucher as redeemed, or provides tracking data confirming delivery, the sale is complete. Refunds after fulfilment are not normally appropriate. Where platform records or storefront evidence indicate the voucher’s stated value was not delivered, we will still review the claim. A refunded voucher is void and cannot be redeemed. Nothing here affects any right you may have to contact your card issuer.
Evidence
Claims are validated against the platform ledger and official storefront fulfilment records, including carrier tracking numbers and delivery-confirmation data.
How to request a refund
- Go to Start a refund request.
- Enter your email, the last 4 digits of your card, and the exact amount you paid.
- Enter the one-time code we email you.
- Choose your reason and add any supporting detail.
- We’ll review it and email you at each step.
No account needed.
Assessment and processing
Claims are assessed automatically against the platform ledger and storefront fulfilment records. Tickets are escalated for human review only where those records are inconclusive.
We aim to resolve all claims within 5 business days. Approved refunds return directly to your original payment card and typically appear within 5–7 business days, depending on your banking institution.
Your payment card details are never held or stored by bartizan — they are entered directly into a secure payment page hosted entirely by our payment provider.