Terms of service

Acceptance of terms

Welcome to bartizan. bartizan is a voucher-based loyalty and merchant conversion platform. Participating storefronts use bartizan to provide checkout, voucher, loyalty, refund, dispute, and support experiences to customers. By accessing or using the platform, you are entering into a binding agreement governed by these Terms.

Platform model

Our model is designed to be simple and transparent. bartizan issues and sells the voucher as principal. The participating storefront remains responsible for the goods or services it supplies. Purchases are charged to the cardholder in the currency displayed at checkout for that transaction; bartizan supports multiple currencies. When a customer completes an eligible card payment, a storefront-specific digital voucher redeemable with that same participating storefront is issued and non-monetary loyalty points may be awarded. Customer payments, storefront compensation, voucher activity, and related financial obligations are recorded and reconciled through the platform ledger.

Loyalty points

bartizan loyalty points are non-monetary. They have no cash value, are not redeemable for cash, and do not represent a wallet balance, deposit, stored value, or payment account.

Eligibility and security

To use the bartizan platform, you must be at least 18 years of age, or the age of legal majority in your jurisdiction.

Prohibited activities

When using the bartizan platform, you agree not to engage in any fraudulent, deceptive, or illegal activities. You may not attempt to bypass our security measures, reverse engineer the platform, or use automated scrapers/bots.

We may suspend or withdraw your access to bartizan services if you breach these Terms. Except where the breach involves fraud or unlawful use, we will tell you what the problem is and give you a reasonable opportunity to put it right before we act.

If we do, we will tell you why, and you may ask us to review the decision.

Any valid unredeemed vouchers you hold remain redeemable in accordance with their terms, unless access was withdrawn for fraud or unlawful use. Any refund request already under review will be completed.

You can ask us to stop processing your personal data and to delete what we are not required to keep — see our Privacy Policy.

Storefront performance

Participating storefronts are independent third parties responsible for the goods and services they offer. Questions about the quality, safety, legality, or delivery of those goods and services may be raised through bartizan’s refund and dispute workflow, which reviews the platform record, voucher status, storefront confirmation, and supporting evidence to determine an appropriate resolution.

Platform liability

To the maximum extent permitted by law, bartizan shall not be liable for any indirect, incidental, special, consequential, or punitive damages. Nothing in these Terms limits or excludes our liability for fraud, for death or personal injury caused by our negligence, or for any other liability that cannot lawfully be limited or excluded. Subject to that, our total liability to you shall not exceed the amount you paid for the purchase in question.

Service availability

The bartizan platform is provided on an “as is” and “as available” basis. We do not warrant that the platform will be uninterrupted, error-free, or available at all times. To the extent permitted by law we disclaim all implied warranties, including merchantability and fitness for a particular purpose. This does not affect your statutory rights as a consumer, or the commitments we make in our Refund Policy and Money-Back Guarantee.

Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, including outages affecting payment providers or card networks.

When you submit evidence in support of a refund or dispute, you give us permission to store it, review it, and share it with the participating storefront and, where necessary, with payment providers and card networks for the purpose of resolving your claim. You keep ownership of what you submit.

How issues are handled

If you have an issue with billing, voucher issuance, or a technical matter on the platform, bartizan will review and work toward an appropriate resolution. Questions about the goods or services provided by a participating storefront are reviewed through bartizan’s refund and dispute workflow, using platform records, voucher status, storefront confirmation, and supporting evidence.

We may transfer our rights and obligations under these Terms to an affiliate or to a successor in connection with a reorganisation or transfer of the business, provided your rights under these Terms are not reduced. You may not transfer your rights without our consent.

These Terms, and any dispute or claim arising out of or in connection with them, are governed by the laws of the jurisdiction in which the issuing entity is established, and the courts of that jurisdiction have exclusive jurisdiction — without prejudice to either party seeking urgent interim relief in any court of competent jurisdiction.

Before bringing any claim, please contact us so we can try to resolve it — most issues are resolved through the refund and dispute process. Nothing in this clause affects any right you may have to bring proceedings in the courts of your country of residence.

Changes to these Terms. We may update these Terms from time to time. The version in force at the time of your purchase governs that purchase, and we will post any updated version here with a new effective date.

Severability. If any part of these Terms is found unenforceable, the rest continues to apply.

Entire agreement. These Terms, together with the policies linked from them, are the entire agreement between you and bartizan.