New to bartizan? Here’s what we promise.
We connect you with storefronts we’ve onboarded and identity-checked, and we stand behind the vouchers we sell. Our refund process is built to be quick and clear:
- We refund you directly. You never have to chase a storefront — because bartizan sold you the voucher, bartizan refunds it.
- Checked automatically. We assess claims against platform records and delivery data, so valid ones are approved without you jumping through hoops.
- Secure and on the record. Your card details are never stored by bartizan, and every transaction is written to a ledger that cannot be altered after the fact — which protects you and the storefront equally.
Refund eligibility
Standard cooling-off
bartizan is committed to a fair, transparent and prompt refund process that protects customers while respecting storefront operations. Refund requests are assessed against the platform ledger, voucher status and storefront confirmation, so valid requests are honoured quickly and with a clear record on both sides.
You may request a refund for an unredeemed storefront-specific digital voucher within the standard refund window of 30 days following the purchase date, subject to the applicable storefront terms, voucher status, and platform records.
Defective, damaged, or missing goods
If goods you receive are not as described, damaged, or not delivered, you can request a refund under our Money-Back Guarantee, which sets out what is covered and the time limits that apply.
Refund process
Initiating a request
- Go to Start a refund request.
- Enter your email, the last 4 digits of your card, and the exact amount you paid.
- Enter the one-time code we email you.
- Choose your reason and add any supporting detail.
- We’ll review it and email you at each step.
No account needed.
Timeline and mechanics
Once submitted, your request is reviewed against the platform record, voucher status, storefront confirmation, and any supporting evidence. We aim to complete our review within 5 business days. Where a refund is approved, it is returned to your original payment method; depending on your bank, the credit typically appears within 5–7 business days.
Currency
You are charged in the currency shown at checkout for that transaction. Refunds are returned in the same currency, to your original payment method.
Exceptions
Non-refundable scenarios
A refund is generally not appropriate for a storefront-specific digital voucher that has already been redeemed and confirmed by the participating storefront, services that have been performed in full, or change-of-mind requests submitted after the refund window has expired.
Contact & support
Disputes
If your request is declined you have 14 days to ask us to look at it again. Send your additional context or evidence to support@bartizan.me, quoting your purchase reference, and we will reassess.